Activate your device:
To activate your device, press the activation button on the front once (no longer than 1 second). Upon release you will hear 4 long beeps followed by 1 short beep to confirm that it has been activated. If you only hear 1 single beep, the device is already activated and ready for use.
If you have replaced the batteries and are now struggling
to turn it on:
Please ensure that they are 3.6v lithium batteries, inserted in the correct orientation and are not flat or a combination of old and new batteries.
If you have already tried to activate your device and have not yet changed the batteries:
Please submit a request for assistance via the Help and Troubleshoot section in the JoJo Monitor app for us to assist and advise accordingly.
The serial number is on a label at the back of your device, as well as on the inside of the box and is unique to your device. We recommend taking a clear photo of this to ensure you have a record readily available for setup, future reference and troubleshooting purposes. We also advise keeping this safe and not sharing it with anyone else.
Your model number is on a label at the back of your device.
Please ensure that the serial number has been entered correctly, if it has and the problem persists, please submit a request for assistance via the Help and Troubleshoot section in the JoJo Monitor app so that we can assist and advise accordingly.
The batteries typically need to be replaced every two years, this will vary based on the reading frequency set as part of Sigfox monitoring, and how often live readings are retrieved via Bluetooth. It is advised to keep an eye on your battery status on your dashboard, when it is red it is running low and needs to be replaced.
Whenever you are within Bluetooth range of your device, and your app is open, Bluetooth readings will automatically be taken every 10 seconds. Note: it is advised to not take readings while the tank is filling with water as this may impact the accuracy of the readings being taken.
Remote monitoring signal coverage is hampered when installed indoors, underground, or within a basement of a building and, as a result, limits communication between the device and the network.
Never place the device inside metal or concrete containers, enclosures or confined spaces.
Do not fully enclose or submerge the device as this will have an impact on its performance and accuracy.
Prolonged exposure to water may cause damage and lead to device failure. Note: Submerging the device will void the warranty.
No. The monitor device should be mounted in a location where it won’t be submerged in water or buried underground.
If buried underground:
Remote monitoring signal coverage is hampered and communication between the device and network will be limited.
If submerged in water:
Prolonged exposure to water may cause damage and lead to device failure. Note: Submerging the device will void the warranty.
The operational temperature range of the monitor device is between -20°C and 65°C. It is advised to protect the device from excessive heat by mounting it in a shaded location.
The button on the front of your device is used to:
For more detail on how to use the button, please refer to the device specific section within our FAQs.
Ensure that your device has been activated (this should be done when linking your device to your account by pressing the button on the front of the device once). Remember to enable Bluetooth on your mobile phone and to grant the JoJo Monitor app access to Bluetooth (this can be done via the prompts when creating your account or from the application settings). If the problem persists after all of the above, please submit a request for assistance via the Help and Troubleshoot section in the JoJo Monitor app.
You can visit Sigfox coverage to check the coverage in your area. If however your area does not have coverage, you can still use our device utilising Bluetooth to retrieve readings when within proximity of your device.
This device can be utilised with Bluetooth and/or Sigfox, each type of connectivity offers different functionalities, which are as follows:
Bluetooth – used for initial activation, testing and live readings or real-time monitoring when within close proximity of your device.
Sigfox/Remote Monitoring – allows you to access current and historic data, configure alerts and notifications, and view/compare water storage and/or usage over given periods.
Red – Poor Sigfox connection
Orange – Moderate Sigfox connection
Grey – No Sigfox reading received within 24 hours
Green – Good Sigfox connection
If you are in an area with Sigfox coverage and were previously able to connect and get readings via Sigfox, this is most probably due to a temporary Sigfox network issue in your area. This could be due to maintenance being carried out on one of their base stations or an alternative base station connection issue. In this instance we cannot confirm how long the base station will be down for, but if the problem persists, please submit a request for assistance via the Help and Troubleshoot section in the JoJo Monitor app and we will look into it and do our best to advise accordingly.
The breather on top of the Filter Bottle is what makes the noise. Although different, this is needed to let the air back into the bottle while you drink. Keep in mind that the JoJo Filter Bottle is different from normal water bottles, as it filters the water while you drink.
An average of 210 litres, which amounts to 300 refills. To be safe, it is advised to replace your Filter Cartridge at least once every two months.
Because water quality and volume of consumption varies, filter service life will also vary. A drop in pressure is the easiest way to tell if your filter needs to be replaced. When using the bottle, this will be evident when you struggle to sip the water from the bottle (more than you normally would).
Yes. Remove the filter (the filter should never be washed as it will try to filter out the soap and this will shorten its lifespan), then place the bottle upside down on the top shelf of your dishwasher.
Yes it is, and it is safe to use continuously for everyday use as it was specifically designed for that purpose.
The water flow is slower because it filters the water while you drink. It is important to remember that this is not just a water bottle, it is a JoJo Water Filter Bottle.
The JoJo Countertop Filter Unit has everything you need for easy DIY-installation. Download our user manual or watch this video for all the information required for installation.
The Undersink Filter is a little trickier to install than the Countertop Filter, as it requires you to tie into the water supply underneath your sink. It is advised to make use of a licensed plumber or preferred JoJo installer to avoid forfeiting the warranty due to incorrect installation. Note: ensure you keep your proof of installation should you need it at a later stage for warranty purposes. For detailed installation instructions download our user manual or watch this video.
No, the system can only filter water between 4 and 38 ˚ C. Using hot water can damage your filter media.
It is advised to only use cold tap water.
An average of 3000 litres. To be safe, it is advised to replace your Filter Cartridges at least once every six months. Alternatively, if there is a significant drop in pressure when the filters need to be replaced. Due to the quality variation in water and consumption volumes, the lifespan will vary.
Simultaneously, gently press the blue stopper and the collar of the fitting in towards the filter.
Then, while keeping the collar of the fitting pressed in, pull the blue stopper out.
It has a safety feature that prevents it from leaking or releasing when pressure goes through it. Remove the blue retaining clip, then push the white pipe further into the connection, and while keeping the collar of the inlet fitting pressed in, gently pull the pipe out.
It is recommended to replace them every 6 months, or after every 3000 litres filtered. If you live in an area with a lot of sediment in the water, you can however replace your PP Sediment more often to protect the Disruptor Filter and expand its lifetime (as it is the most expensive of the two filters).
Both the units have a three-year warranty (consumable parts only covered for manufacturing faults and defects).
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